Loading. Please wait. Before you call…Things you can do before you call: Have you checked and changed your filters? Change themIs there water in the drain pan under your evaporator coil? Empty the pan then call us – you have a major problemDo the pipes to the evaporator coil appear frozen, iced over or frosty? Turn the mode to OFF and the Fan switch to ON and call us. We need an hour after you have changed these settings or we may have to charge you for defrosting the coil.Have you checked the breakers? Please check the breakersHave you looked at the outside unit? Things we need to know are is the fan running and is the compressor running.